Most probably there won’t be any requirement to carry out a refund process. Before thinking about making any such statements, try to get in touch with our customer support who will come up with a solution to sort out your issues. Even if we are unable to find a solution, we will proceed with the refund only if we feel the reasons seem to be reasonable and if the fault is from our side.
We will make a refund only if our service got stranded and unable to deliver the package to you. We are ready to refund the amount without a second thought if we find that the fault is from our side.